Incidents reported on status page for EnGen https://status.engen.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/269409917f375ee6e8a60092f0b8d742.png https://status.engen.cloud/ en https://status.engen.cloud/incident/906650 Tue, 26 May 2026 22:08:00 -0000 https://status.engen.cloud/incident/906650#cf9f138e084843ef2adad93f8564389831f47dc27bd479c0df30fe9ad737b079 Resolved. The cause was an API failure at our authentication provider (Clerk) that prevented some users from signing in between approximately 5:30 PM and 6:08 PM ET. Sign-in has returned to normal and existing sessions were unaffected throughout. https://status.engen.cloud/incident/906650 Tue, 26 May 2026 21:30:00 -0000 https://status.engen.cloud/incident/906650#6206ce5999f92aed856e0ac561956b34e1bfa0d34d9fd719cbe21739ca1b25f6 We are investigating reports of failures when signing in. Some new sign-ins are failing; existing sessions are unaffected. https://status.engen.cloud/incident/906656 Wed, 20 May 2026 01:48:00 -0000 https://status.engen.cloud/incident/906656#fea3775e71ca272ea9a8d4efb13031404d58d484fa4c6d84bea875290358532a Resolved. Our hosting provider (Railway) experienced a multi-hour outage stemming from a Google Cloud disruption, which took the entire platform offline between approximately 6:31 PM and 9:48 PM ET. All services have been restored. No data was lost. https://status.engen.cloud/incident/906656 Tue, 19 May 2026 22:31:00 -0000 https://status.engen.cloud/incident/906656#caffb321ca6f8a9b1e91cfdda94ace8e620a667c681b726cc790f32c567953c6 We are investigating a complete platform outage. The application, API, and related services are currently unavailable. We have identified the cause as an outage at our hosting provider and are monitoring for recovery. https://status.engen.cloud/incident/906660 Thu, 07 May 2026 02:29:00 -0000 https://status.engen.cloud/incident/906660#41d10b5c7202c2dc8d6eef7fa6f07769c830312d58be0624b64d30883d0e0b70 Resolved. Intermittent timeouts caused elevated errors on the API and writing analysis between approximately 8:00 PM and 10:30 PM ET. Service has recovered. https://status.engen.cloud/incident/906660 Thu, 07 May 2026 00:01:00 -0000 https://status.engen.cloud/incident/906660#c588e7fba35bd15ece9c881deb8227f2a7f8eb15069ce8ed49853a77a3d1e4f8 We are investigating elevated error rates and timeouts affecting the API and writing analysis. Some requests may fail or respond slowly. https://status.engen.cloud/incident/906671 Wed, 22 Apr 2026 04:56:00 -0000 https://status.engen.cloud/incident/906671#107657df2f0acf8271245fdc8b98f71b3a3cc6c092b776852282d048e5610235 Resolved. Some users experienced sign-in failures for approximately 29 minutes between 12:27 AM and 12:56 AM ET. Existing sessions were unaffected and service has recovered. https://status.engen.cloud/incident/906671 Wed, 22 Apr 2026 04:27:00 -0000 https://status.engen.cloud/incident/906671#bb41f1b825bd5b2d04dccec0ce6c6c2814c45c80a44dbbd109b06dd46b576f9c We are investigating intermittent sign-in failures. Some users may be unable to sign in; existing sessions are unaffected. https://status.engen.cloud/incident/906674 Tue, 03 Mar 2026 05:20:00 -0000 https://status.engen.cloud/incident/906674#4700e5ad8bf838ee14bc13d849eca0340d309b2af8a974d941842aa4686d8d57 Resolved. Grade passback to connected LMSes was delayed for approximately 44 minutes between 11:35 PM and 12:20 AM ET. Delayed grades were posted on recovery; no data was lost. https://status.engen.cloud/incident/906674 Tue, 03 Mar 2026 04:35:00 -0000 https://status.engen.cloud/incident/906674#1974e88d4edf54e424c1ba8c2e5e607ef2b5b26627ef4f27d5c564ad0b97d092 We are investigating a delay in posting grades to connected learning management systems. Grade passback may be delayed; no grades are lost.