Incidents and maintenance reported on status page for EnGen https://status.engen.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/269409917f375ee6e8a60092f0b8d742.png https://status.engen.cloud/ en https://status.engen.cloud/incident/1073874 Fri, 25 Sep 2026 11:44:00 -0000 https://status.engen.cloud/incident/1073874#f926013bcea16e8200723845acc38cbdd09a10d34bbd2621c9a1a904ddb6b649 Incident Resolved. Between 6:57 and 7:44 AM ET, about one in three requests failed or loaded slowly because one of our API servers temporarily lost its connection to the database. It recovered on its own, and the platform has been operating normally since 7:44 AM ET. No data was lost. We are adding safeguards so a similar issue is detected and contained faster. https://status.engen.cloud/incident/1073874 Fri, 25 Sep 2026 10:57:00 -0000 https://status.engen.cloud/incident/1073874#b18f40143b559d8fc8a993e906b14b98abdbccd1c5cc89aead0de7cd76289957 Incident Some requests to the EnGen platform are failing or loading slowly. We are investigating. https://status.engen.cloud/incident/906650 Tue, 26 May 2026 22:08:00 -0000 https://status.engen.cloud/incident/906650#cf9f138e084843ef2adad93f8564389831f47dc27bd479c0df30fe9ad737b079 Incident Resolved. The cause was an API failure at our authentication provider (Clerk) that prevented some users from signing in between approximately 5:30 PM and 6:08 PM ET. Sign-in has returned to normal and existing sessions were unaffected throughout. https://status.engen.cloud/incident/906650 Tue, 26 May 2026 21:30:00 -0000 https://status.engen.cloud/incident/906650#6206ce5999f92aed856e0ac561956b34e1bfa0d34d9fd719cbe21739ca1b25f6 Incident We are investigating reports of failures when signing in. Some new sign-ins are failing; existing sessions are unaffected. https://status.engen.cloud/incident/906656 Wed, 20 May 2026 01:48:00 -0000 https://status.engen.cloud/incident/906656#fea3775e71ca272ea9a8d4efb13031404d58d484fa4c6d84bea875290358532a Incident Resolved. Our hosting provider (Railway) experienced a multi-hour outage stemming from a Google Cloud disruption, which took the entire platform offline between approximately 6:31 PM and 9:48 PM ET. All services have been restored. No data was lost. https://status.engen.cloud/incident/906656 Tue, 19 May 2026 22:31:00 -0000 https://status.engen.cloud/incident/906656#caffb321ca6f8a9b1e91cfdda94ace8e620a667c681b726cc790f32c567953c6 Incident We are investigating a complete platform outage. The application, API, and related services are currently unavailable. We have identified the cause as an outage at our hosting provider and are monitoring for recovery. https://status.engen.cloud/incident/906660 Thu, 07 May 2026 02:29:00 -0000 https://status.engen.cloud/incident/906660#41d10b5c7202c2dc8d6eef7fa6f07769c830312d58be0624b64d30883d0e0b70 Incident Resolved. Intermittent timeouts caused elevated errors on the API and writing analysis between approximately 8:00 PM and 10:30 PM ET. Service has recovered. https://status.engen.cloud/incident/906660 Thu, 07 May 2026 00:01:00 -0000 https://status.engen.cloud/incident/906660#c588e7fba35bd15ece9c881deb8227f2a7f8eb15069ce8ed49853a77a3d1e4f8 Incident We are investigating elevated error rates and timeouts affecting the API and writing analysis. Some requests may fail or respond slowly. https://status.engen.cloud/incident/906671 Wed, 22 Apr 2026 04:56:00 -0000 https://status.engen.cloud/incident/906671#107657df2f0acf8271245fdc8b98f71b3a3cc6c092b776852282d048e5610235 Incident Resolved. Some users experienced sign-in failures for approximately 29 minutes between 12:27 AM and 12:56 AM ET. Existing sessions were unaffected and service has recovered. https://status.engen.cloud/incident/906671 Wed, 22 Apr 2026 04:27:00 -0000 https://status.engen.cloud/incident/906671#bb41f1b825bd5b2d04dccec0ce6c6c2814c45c80a44dbbd109b06dd46b576f9c Incident We are investigating intermittent sign-in failures. Some users may be unable to sign in; existing sessions are unaffected. https://status.engen.cloud/incident/906674 Tue, 03 Mar 2026 05:20:00 -0000 https://status.engen.cloud/incident/906674#4700e5ad8bf838ee14bc13d849eca0340d309b2af8a974d941842aa4686d8d57 Incident Resolved. Grade passback to connected LMSes was delayed for approximately 44 minutes between 11:35 PM and 12:20 AM ET. Delayed grades were posted on recovery; no data was lost. https://status.engen.cloud/incident/906674 Tue, 03 Mar 2026 04:35:00 -0000 https://status.engen.cloud/incident/906674#1974e88d4edf54e424c1ba8c2e5e607ef2b5b26627ef4f27d5c564ad0b97d092 Incident We are investigating a delay in posting grades to connected learning management systems. Grade passback may be delayed; no grades are lost.